Hasten Technologies Pvt. Ltd

Application Development and Maintenance

1. Use global delivery model for application development
2. Use our matrix organization structure for using the required expertise
3. Focus on re-usability thus reducing cycle times and costs

1. Application Development

Hasten has a well-defined and mature application development process which comprises the complete SDLC from business case analysis to warranty support of the application. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the delivery teams spread across the globe. Each of the development phases can be defined with metrics and subsequently tracked with the web based tools which can be used by our customers.

The application development methodology can be used for: 

• New application development
• Existing application enhancement
• Application consolidation
• Application migration

Our Quality Process measures: 

• Application productivity
• Schedule compliance
• Budget adherence
• Project status
• Delivered product quality

Our application development services deliver:    

• Time to market
• Greater ROI (Return on Investment)
• Feature rich value added services

2. Application Maintenance

Hasten has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various teams depending on the criticality of the requests.

The application maintenance can be used for:

• Updates & Modifications
• Bug fixing
• Root cause analysis
• Work around
• Resolution

Our Quality Process measures: 

• Application maintenance productivity
• Schedule compliance
• Maintenance scope management
• Budget adherence
• Project status
• Delivered product quality

Our application maintenance services deliver: 

• Reduction in TCO (Total cost of ownership)
• Drive continuous improvements in quality of services
• Improve applications stability
• Reduce support costs thereby enabling more avenues to invest in our client’s business strategic IT initiatives

3. SLA Based Production Support

Hasten has a well-defined and mature production support management process which allows effective capture, reporting, tracking and resolution of Issues. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various teams depending on the request / problem levels. Each of these activities will be governed by service level agreements (SLAs).

The SLA Based Production Support can be used for:

• Request / problem management
• Root cause analysis
• Work around
• Resolution
• Management of incidents
• Processing of incidents
• Deployment of patches
• Interaction with third party vendors

Service Level         Role / Functionality
Level 1                  Initial trouble shooting and diagnosis
Level 2                  Technical support from application support team
Level 3                  Technical support from application development team
Level 4                  Technical support from Specialist team and interaction/coordination with third party vendors

We are capable of providing the following production support services to customers, for the business critical applications with stringent SLAs for response, work around & resolution of issues. 

• 24 hours X 7 Days a week – Level 1 & 2
• 16 hours X 5 Days a week – Level 1, 2 & 3
• 08 hours X 5 Days a week – Level 1, 2, 3 & 4

Our Quality Process measures: 

• Support team productivity
• Response compliance
• Issue management
• Quality of response/support

Our SLA Based Production Support delivers: 

• Round the clock help desk service
• Use global delivery model for round the clock attention to the critical issues
• Capture the knowledge gained in the issue resolution for effective usage